Refund
Policy.

This Refund Policy applies to CHF 199 / month subscriptions to the Acertix platform operated by Ambrella GmbH, Grafenaustrasse 13, 6300 Zug, Switzerland. It supplements — and is subordinate to — our Terms & Conditions.

New Clients may start a 7-day free trial. No payment is collected during the trial. The trial uses demonstration APIs and is intended for evaluation purposes only. If the trial is not cancelled before it ends, the paid subscription begins automatically at CHF 199 / month (VAT excluded).

If you are not satisfied with the Platform, you may request a full refund of your first paid month within 14 calendar days of the first invoice, provided that no more than three (3) chargeable compliance searches have been executed against production APIs during that period.

Refunds are issued to the original payment method within 10 business days of approval. The guarantee applies once per Client entity.

After the 14-day window, monthly subscription fees are non-refundable. You may cancel at any time from the billing area; cancellation stops the next renewal, and access continues until the end of the currently paid period.

We do not refund partial months, unused compliance searches, or downgrades taken mid-cycle. Unused searches do not roll over to the next billing period.

Where an annual plan is offered and cancelled for cause (uncured material breach by Acertix as defined in the Terms & Conditions), Acertix will refund the pro rata portion for the unused full months, minus a 10 % administrative fee. Voluntary early termination of an annual plan without cause is non-refundable.

One-time purchases, metered overages and third-party pass-through charges (for example additional identity verifications, extra compliance searches or EDD runs) are non-refundable once the corresponding upstream call has been executed on your behalf, as we have irrevocably paid the provider.

Please contact billing@acertix.io before initiating a chargeback with your card issuer. Most billing questions can be resolved within a few business days. Unresolved payment disputes fall back to the governing law and jurisdiction clauses of the Terms & Conditions.

Acertix operates on a commercially reasonable availability basis. In the event of a qualifying outage, remedies are limited to service credits (not cash refunds) as described in the availability commitment of the Terms & Conditions. Service credits are capped at one month's subscription fee per calendar month.

Send an email to billing@acertix.io from the address of a registered account administrator, including:

• the invoice number,
• the reason for the request,
• the account or tenant name.

We will acknowledge receipt within 5 business days and confirm whether the request qualifies under this Policy.

Acertix reserves the right to refuse or reverse refunds where an account shows signs of abuse, chargeback fraud, sharing of credentials, circumvention of usage limits or any other material breach of the Terms & Conditions.

Nothing in this Refund Policy limits mandatory rights that a Client may have under Swiss law, nor Acertix's liability under Art. 100 CO for gross negligence or wilful misconduct.

We may update this Policy on 30 days' notice by in-app notice and email to account administrators. The subscription cycle in progress at the time of the change continues under the terms in force when it started.

Ambrella GmbH
Grafenaustrasse 13
6300 Zug, Switzerland
billing@acertix.io